Quadient
Quadient's leading accounts receivable and accounts payable automation solutions help finance and accounting teams improve productivity, reduce costs and get paid faster - from anywhere.
Product Feature Introduction
Quadient
Global specialists in process automation and customer experience management
One-Paragraph Summary
Quadient is a global company specializing in process automation and customer experience management, offering core solutions such as Accounts Payable (AP) Automation, Accounts Receivable (AR) Automation, Omnichannel Customer Communications Management (CCM), Document Preparation & Delivery Automation, and Form Digitization. These solutions help businesses eliminate manual tasks, accelerate cash cycles, reduce IT dependency, and create personalized customer experiences. Its platforms optimize end-to-end workflows from lines of business to finance/accounting, processing over 2 trillion connections annually for leading global brands like Aetna, Allstate, and Santander. Recognized by analysts like IDC and Gartner, Quadient's client cases demonstrate measurable efficiency gains, such as a 50% reduction in accounts payable processing time.
Mindmap
Core Services
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Accounts Payable (AP) Automation: Full-process automation from PO to payment, including invoice matching, PO management, expense management
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Accounts Receivable (AR) Automation: Streamline collections, accelerate invoice payments, reduce DSO; covers credit evaluation, collections management, cash application
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Customer Communications Management (CCM): Design/send cross-channel (digital, mobile, print) communications; supports template customization, journey mapping, compliance
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Document Preparation & Delivery Automation: Process physical/digital documents quickly; multi-channel delivery support
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Form Digitization: Seamlessly collect, validate, and communicate critical business information
Solutions
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Quadient Hub: Integrate LOB to finance/accounting processes; eliminate manual tasks, boost efficiency
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Customer Experience Optimization: Journey mapping to identify pain points; self-service support, full access to historical communications
Client Cases
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Partner Brands: Aetna, Allstate, Santander, Hyatt, Farmers Insurance, etc.
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Testimonials: Pacific Life enhanced data presentation via Inspire Flex; Radisson Blu saved 50% AP time with Beanworks
Recognition & Awards
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IDC MarketScape: Leaders in Global ADG & CCM (2024)
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SPARK Matrix: Leader in CCM Technology (2024)
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Gartner Magic Quadrant: Recognized in Integrated Invoice-to-Cash Applications (2023)
Strengths & Client Value
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Technical Advantages: Cloud, managed, or on-premise deployment; eliminate IT bottlenecks; real-time personalized content delivery
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Efficiency Gains: Reduce data entry time, accelerate cash cycles, optimize workflows
Integration Capabilities
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Partners: Salesforce, Oracle Netsuite, QuickBooks, Sage, Twilio, Microsoft, etc.
Detailed Summary
I. Core Solutions & Offerings
1. Process Automation Solutions
- Accounts Payable (AP) Automation: End-to-end automation from purchase order (PO) management to invoice matching, expense management, and payment processing, reducing manual data entry and enhancing operational efficiency.
- Accounts Receivable (AR) Automation: Streamlines collections processes—including credit evaluation, collections management, payment acceptance, and cash application—to accelerate cash flow and reduce Days Sales Outstanding (DSO).
- Document Preparation & Delivery Automation: Enables fast generation and multi-channel (print, digital, mobile) delivery of physical and digital documents, optimizing document workflows.
2. Customer Communications Management (CCM)
A leading CCM solution enabling omnichannel communication design (digital, mobile, print). It uses journey mapping to identify customer pain points, supports personalized content creation, template compliance, and centralized management across cloud, managed service, or on-premise deployments.
3. Form Digitization
Simplifies the collection, validation, and communication of critical business data, improving cross-departmental collaboration and data accuracy.
II. Key Value Proposition & Advantages
- Quadient Hub: Integrates workflows from lines of business (LOB) to finance/accounting, eliminating manual tasks, reducing IT reliance, and accelerating cash cycles while enabling personalized customer experiences.
- Omnichannel Delivery: Supports seamless communication across traditional print, digital, and mobile channels to meet diverse customer engagement needs.
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Proven Efficiency Gains
- Pacific Life: Enhanced data presentation and content delivery via Inspire Flex, modernizing communication workflows.
- Radisson Blu: Achieved a 50% reduction in accounts payable processing time with Beanworks, cutting data entry efforts by 30–40%.
III. Global Clients & Industry Recognition
Client Portfolio: Processes over 2 trillion annual connections for leading brands in finance (Santander, BMO), insurance (Aetna, Humana), retail (Shutterfly), and hospitality (Hyatt, Holiday Inn).
Analyst Accolades
| Firm | Recognition/Evaluation | Year |
|---|---|---|
| IDC MarketScape | Leaders in Global ADG and CCM Markets | 2024 |
| SPARK Matrix | Leader in CCM Technology | 2024 |
| Gartner Magic Quadrant | Recognized in Integrated Invoice-to-Cash Solutions | 2023 |
| Aspire Leaderboard | Leader in Three CCM-CXM Submarkets | 2024 |
IV. Technology & Integration
- Deployment Flexibility: Offers cloud, managed service, or on-premise solutions to adapt to diverse enterprise IT architectures.
- Ecosystem Integration: Deeply integrates with leading platforms like Salesforce, Oracle Netsuite, QuickBooks, Sage, Twilio, and Microsoft, enhancing system compatibility and workflow cohesion.
Key Q&A
1. What are Quadient's core technical strengths?
Answer:
Quadient's strengths include end-to-end process automation (AP/AR, document management, CCM), omnichannel communication capabilities (supporting digital, mobile, and print), journey mapping analytics (to identify customer pain points), template customization with compliance, and flexible deployment models (cloud, on-premise, managed services). Its solutions reduce manual tasks and IT dependency, delivering measurable efficiency gains like a 50% reduction in accounts payable processing time.
2. How does Quadient's CCM enhance customer experience?
Answer:
CCM enables centralized management of personalized, compliant communications across all channels. It supports real-time content customization, integrates historical interactions for seamless self-service, and uses journey mapping to eliminate friction in customer touchpoints, fostering stronger engagement and trust.
3. How does Quadient's AR automation accelerate cash flow?
Answer:
By streamlining collections (credit assessment,催收管理), optimizing invoice presentation and payment interfaces (multi-channel payment acceptance), and automating cash application (reducing manual reconciliation errors), Quadient shortens DSO, speeds up invoice payments, and improves cash flow efficiency. Systematic collections management also reduces bad debt risks.
